top of page
聖誕節裝飾

Welcome to the World of SpunLacing

SHIPPING & RETURNS

SHIPPING POLICY

  • Order Processing:

    • Orders are typically processed within 3 working days after payment is received.

    • Custom orders may take longer to process, and we will notify customers accordingly.

​​

  • Shipping Methods:

    • We offer a variety of shipping options, including standard service and expedited service.

    • Shipping costs are calculated based on the selected method and destination.

​​​

  • Shipment Confirmation:

    • After the order is shipped, you will receive a confirmation email containing tracking information.

    • Detailed tracking information allows you to monitor the progress of the shipment.

​​​

  • Shipping Locations:

    • We currently ship to Taiwan.

    • For international orders, please note that additional customs fees and taxes may apply.

​​​

  • Delivery Time:

    • Delivery time varies depending on the shipping method and destination.

    • Spunlacing Co., Ltd. is not responsible for any delays caused by external factors such as customs procedures or adverse weather conditions.

RETURN & EXCHANGE POLICY

  • Return Eligibility:

    • To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as when received.

    • Returns must be initiated within 7 days of receiving the product.

 

  • Return Process:

    • Initiate the return process by contacting our customer service team via email at info@spunlacing.com or by phone at +886-3-2860434.

    • ​Please provide your order number, a description of the item you wish to return, and the reason for the return.

 

  • Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or our error.

    • We recommend using a trackable shipping method to ensure your item is safely returned.

 

  • Refunds or Exchanges:

    • Once we receive and inspect the returned item, refunds will be issued in the original form of payment.

    • Exchanges are subject to product availability.

 

  • Non-returnable Items:

    • Certain items (e.g., custom or personalized products) cannot be returned unless they have a manufacturing defect or are our error.

 

  • Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately for assistance.

​

Thank you for choosing Spunlacing. We value your satisfaction and are committed to providing a seamless shopping experience.

bottom of page